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About the channel
KANA makes every customer experience a good experience. With KANA, service agents gain total control over the customer service process, so they can take care of their brand while taking care of their customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved Net Promoter Score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies.
Latest videos
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KANA Enterprise Knowledge Management
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KANA Express Social Experience
426 views · 12/27/2013
LAGAN Enterprise New Features 14R1
988 views · 12/20/2013
Digital First strategies enabled by LAGAN Enterprise 14R1
365 views · 12/20/2013
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